Frequently Asked Questions
So, you’re a health care practitioner and you want to know more about us. Well you’ve come to the right place.
If I am not a registered health care practitioner, can I still sell your test?
Absolutely! We can link you to one of our existing accredited 3X4 Network practitioners, who would provide the patient feedback. This is dealt with on a case-by-case basis. Please contact us at email@example.com.
How long does it take to complete the Foundations and Manuka courses?
The Foundations in Nutrigenomics course takes between 2 to 3 months part-time and the Advanced Translational Nutrigenomics course takes between 9 to 18 months part-time, depending on your current level of expertise and knowledge. Both courses are online and self-paced.
What can I expect if I join the 3X4 Network?
In a word…awesomeness! You will get access to a group of highly-qualified mentors, discounts on our education content, a suite of marketing materials and access to our ambassador program, which gives you the opportunity to rank on our website and even receive referrals from our eCommerce sales. There is also a special surprise, but we don’t want to spoil it.
If I am a practitioner and I sign up, do I get a free test?
No, but we do offer the test to you at a 50% discounted price. Plus you will receive a free consultation as part of your mentoring process (see next question).
How many mentoring sessions do I get if I join?
We offer 3 free mentoring sessions:
- One to introduce you to the 3X4 Network and work through a sample report
- The 2nd to work through your own report, or a patient’s, if required
- The 3rd is to go through a patient’s report with you
How often do you run events?
We usually run events every month. We offer regular webinars, journal clubs and meet ups with our practitioners, in small groups as well as at conferences. We also run in-person events up to 3 times a year, in Durban, Johannesburg and Cape Town.
What tools do you offer to help me sell the tests to my patients?
In addition to the formal education and information education events, we offer mentoring that includes how to sell the test. We also provide you with marketing material, including posters, brochures and online digital marketing.
Besides the events, how else can I speak to the 3X4 Network members?
Depending on the region you are in, we invite you to our bustling WhatsApp group as soon as you join the 3X4 Network. We use this platform to ask and answer questions, provide conference feedback, new article announcements, and to cross refer between practitioners.
If I am from a country that doesn’t sell 3X4 what can I do to sell the test?
Each query of this nature has to be dealt with on a case by case basis, depending on the cost and customs implications. In most cases we would ask either you or your patient to pay the full or part of the courier fees as well any customs duties that may be incurred. The process would be done on a best efforts basis, as we cannot always guarantee how the various customs bodies will behave.
Where are the samples processed?
We use an ISO accredited and certified laboratory in South Africa and a CLIA certified laboratory in the USA. Should you wish more information on the laboratory, please contact us.
How secure is my patients data?
We take data security extremely seriously. All of our customer data is stored on secure servers on Amazon’s Web Cloud. All sensitive information is encrypted and we follow best practices and comply to GDPR, HIPAA and POPI.
What do you do with the DNA sample once it is processed?
Once we are sure we have accurate and complete results, the lab destroys the sample.
What if I have a question that isn’t on this list?
You are very welcome to get in touch with us at firstname.lastname@example.org and we will direct your question to the best person to answer your specific enquiry.