Frequently Asked Questions

Here are some answers to our most asked questions from customers.
If you can’t find what you’re looking for, please do not hesitate to get in touch!

Customer FAQs

Why should I take a genetic test?

Genetics make up the baseline “code” by which your body functions. The impact of every single choice you make throughout your life is influenced by your personal genetic makeup. We test over 134 genes that can affect your metabolism, inflammation, detoxification, fitness, weight, hormones, cognition, and response to your diet and supplements. By understanding how your unique genetics impact these key processes, you can make smarter, more personalized decisions about your health. There may even insights you never imagined (like whether that second cup of coffee is a good idea)!

What will I learn from my 3X4 Genetics Test?

Our genetic test is designed to provide clear insights and recommendations about areas of health that are most important to you:

  • Nutrient needs
    What are your body’s unique needs and how do you respond to certain foods? How well do you tolerate fat and carbs? What’s your vitamin D need? Do you require extra antioxidants and Omega-3 fats compared to others? Should you limit gluten, salt or caffeine?
  • Fitness strengths
    What type of exercise will your body respond best to? How can you train smarter in alignment with your genes, for better performance, faster recovery and fewer injuries?
  • Proactive prevention
    Is your body more prone to high blood pressure, high blood sugar, or high cholesterol? How can you support your cardiovascular system and your immune system for more resilience as you age? We also look at processes like your inflammation, detoxification, methylation and more.
  • Ideal Weight
    Why does your body resist weight loss and how can you manage your weight in a healthy way that is personalized to your unique body?
  • Stress strategies
    How does your life stress affect your brain health, your hormones, your sleep quality and your overall wellness? More importantly, what can you do about it?

Click to download a 3X4 Sample Report!

Do I have to see a practitioner to buy and use the 3X4 test?

You do not need to see a 3X4 Practitioner to receive your report, but when your genetics insights are combined with your medical history, unique lifestyle, diet preferences and exercise choices, a full picture starts to emerge. If you are looking for a detailed action plan our practitioner partners are ready to guide you on your health journey.

Is the 3X4 test eligible for HSA/FSA reimbursement?

Yes, it is eligible for HSA / FSA

How can I use my HSA/FSA debit card?
You would use it in the same way you would use a credit card when paying, simply enter the needed card info. If this does not work, simply pay for the test with your normal credit card, download the invoice/ receipt and submit that for reimbursement.

Will I be able to claim retrospectively as well?
HSA: As long as the HSA was established before you bought the 3X4 test, HSA can be used to reimburse that expense years later.
FSA: You can claim retrospectively as long as it falls within the current fiscal year.

I bought my test via my practitioner – can I still claim?
Most definitely. Simply ask for an itemized invoice from your practitioner where you can see the 3X4 test listed and the amount. Submit that claim for reimbursement.

How were the genes for this test selected?

Every gene has been selected based on 2 factors: scientific validity and actionability. The genes in the 3X4 Test were selected from peer-reviewed scientific publications. To ascertain scientific validity, we ensure that there is adequate research to understand what the gene does and how the version of the gene you possess affects your body. Every gene in your report has been hand-picked because there is a documented action you can take to reduce your risk and improve your health.

How long does it take to get my results back?

After sending in your genetic sample, results take 3-4 weeks to process.

What do you do with the DNA sample once it is processed?

Our partner lab securely retains your sample until we are sure we have complete and accurate results to produce a report.
The sample is destroyed 90 days after we have received your results.

I already see a health practitioner; can they offer me the 3X4 Test?

Please contact us and we will let you know. If not, we can introduce you to a practitioner in the 3X4 network.

How is the DNA sample collected? Does it hurt?

Our test kit is a simple and pain-free cheek swab that you can complete at home. A thorough rub with a cotton swab on the inside of each cheek for 60 seconds is all it takes. No spitting or blood draw is required.

How secure is my data?

Data privacy is a top priority for us. We treat your personal information with the rigor and integrity it deserves, and our practices, procedures, policies, and technology are designed to safeguard your privacy and health data. 

All information and connections are encrypted using SSL and we follow best practices that align with HIPAA and POPI standards. For more details, check out How 3X4 Protects Genetic Data and read through our Privacy Policy.

Can genetic data affect one’s ability to get insurance or employment?

3X4 Genetics takes safeguarding all genetic data seriously. Read more about our policies and practices to protect client information here: How 3X4 Protects Genetic Data and in our Privacy Policy.

While genetic discrimination is rare, it is both common and understandable to want to know what protections are in place around the use of this type of information. In the United States, the Genetic Information Nondiscrimination Act, or GINA, protects all Americans from discrimination on the basis of genetic information when determining eligibility for employment and health insurance. It does not currently extend to life insurance, long-term care insurance, or disability insurance. State-level legislation varies and may provide additional protections.

For more information on GINA, we’ve created this resource: Genetic Information and Discrimination Protections

I have another question that hasn’t been answered.

Please do not hesitate to get in touch! Please use our contact form or give us a call at (425) 818-5333.