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Terms of Service

Thanks for your interest in 3X4 services and opening this document!

These Terms of Service are a binding legal agreement between you and 3X4 Genetics and so please ensure you read and understand this document carefully.

  1. Definitions
    1. In this document, unless the context indicates otherwise:
    2. 3X4 Genetics” refers 3X4 Clinics SA (Pty) Ltd, primarily located at 50 Harrington Street, Cape Town, 8000, South Africa.
    3. 3X4”, “we”, “us”, “our” and similar terms refers to 3X4 Genetics.
    4. You”, “Your”, “User”, “Patient”, “Customer”, “Client”, “Practitioner” and similar terms refers to every person that uses 3X4’s services.
    5. Terms of Service” refer to this document.
    6. Website” refers to either the website at address https://3x4genetics.com and at address https://kit.3×4.io/admin/login, which are run by and owned by 3X4 Genetics.
    7. Third Party Supplier” refers to any service provider not directly employed by 3X4 that we have selected to assist us in fulfilling our Services to you. Examples include the courier and laboratory services we use.
    8. 3X4 Services” “3X4 Content” or “3X4 Property” refers to the services we offer, the content we create and other property of ours. This includes, but is not limited to, our website, software, products, services, communications, in any capacity, embodied in, displayed, or provided directly or indirectly including but not limited to, trade names, domain names, material, logos, trademarks service marks, any other distinctive brand feature, graphics, images, photographs, design, software, algorithms, information, text, design, functionality, inventions, patents, sounds, music, videos, concepts, templates, documents, methodologies, standard operating procedures or any other materials, as accessed by you.
    9. 3X4 Test”, “3X4 Genetic Test”, “3X4 Nutrigenomic Test”, “refers to the products that 3X4 sells, which includes testing your genes at a laboratory and providing you with a report that provides you with information regarding your genes.
    10. 3X4 Blueprint”, “3X4 Report” or “3X4 Nutrigenomic Report”, refers to the 3X4-generated report that gives you information regarding your genes, which you will receive when purchasing a 3X4 Test.
    11. 3X4 Feedback Session”, “3X4 Blueprint Feedback”, “3X4 Blueprint Online Feedback Session” is a private and secure 60 minute session with a 3X4 Accredited Practitioner in which they will take you through your 3X4 Blueprint.
    12. 3X4 DNA Sample Kit”, “3X4 Kit” refers to the DNA sample swab kit that is supplied by 3X4.
    13. Your Completed DNA Sample” refers to your DNA sample that you have completed using the 3X4 DNA Sample Kit.
    14. 3X4 Accredited Practitioner” is a healthcare practitioner that has been selected by 3X4 to provide a feedback session of your 3X4 Blueprint.
    15. One Time Pin” is a code sent to your mobile phone, valid for one occasion only, to access secure information.
    16. User Content” refers to any information, data, audio, photographs, or other materials, that you have created and posted onto 3X4 online platforms, or sent to 3X4 via email or text message, whether privately or publicly.
    17. Personal Information” refers to information about an identifiable individual, including, but not limited to, information relating to gender, sex, age, language, education level, address and contact number.
      1. Personal Information includes your “Genetic Information”, which is information extracted from your DNA sample, whether taken from a cheek swab or saliva sample, in the form of genotypic data (for example, the As, Cs, Gs and Ts in a certain region of your genome).
      2. Personal Information includes your “Self-Reported Information” including, but not limited to, your physical and mental health, well-being, disability, illness, medical history, biometric information, personal opinions, views or preferences.
    18. Aggregated Information” refers to genetic and some personal data that has been compiled in summary form, for the purposes of being analysed as a whole, whereby steps are taken to ensure no individual can be reasonably identified.
  2. Introduction & Disclaimer
    1. These Terms of Service govern the use of the 3X4 Services, the ordering and sale of a 3X4 Genetic Test, delivery of a 3X4 DNA Sample Kit and collection of Your Completed DNA Sample and a 3X4 Genetic Feedback Session.
    2. The 3X4 website enables you to register your 3X4 DNA Sample Kit in tandem with your Personal Information.
    3. These Terms of Service apply to you if you qualify as a consumer under the Consumer Protection Act 68 of 2008 (“CPA”).
    4. It is the intention of these Terms of Service that nothing unlawfully restricts, avoids or limits and rights of either you or 3X4, in terms of the CPA.
    5. If any rights in these Terms of Service are not enforced by you or 3X4, those rights are not waivered.
    6. If there is any term or obligation in this Terms of Service found to be invalid, all remaining terms and conditions remain in full effect.
    7. Only by written agreement between you and 3X4 will we allow any amendments to the latest version of our Terms of Service.
    8. These Terms of Service constitute a complete agreement between you and 3X4.
    9. If you use any affiliate or Third Party services, you will be subject to the terms and conditions of that service provider.
    10. Limitations of liability:
      1. 3X4 is not liable for any inaccurate information communicated to you, except for when liability arises due to gross negligence or willful misconduct of 3X4 or its authorised representatives.
      2. 3X4 will not be held liable for any loss or damages, whether direct, indirect, special, incidental or consequential loss or damages that may result from your use of the website, or its content, or your ability to use the website, and/or any illegal activity on the website or linked third party website.
      3. You hereby indemnify 3X4 from any loss, claim or damage you or any third party may suffer as a result of using, in any way, this website or linked third party website.
      4. We will not be liable for any damages incurred of any Third Party supplier, including but not limited to any act, failure, omission or oversight when supporting 3X4 Services.
      5. 3X4 cannot be held responsible for the content, goods, services or actions of any external resources or websites that we may link you to.
    11. 3X4 may change or update these Terms of Service at any time.
    12. 3X4 may terminate or update, either temporarily or permanently, the operation of its services at any time, for any reason, except to complete your outstanding order(s) for a 3X4 Test or providing you with a full refund for your 3X4 Test, within 30 days. You agree that 3X4 will not be liable to you, or any third party, for any losses or damages caused by the termination or delay of our Services.
    13. 3X4 does not agree to store for any length of time any of your Personal Information, including your Genetic Information, or User Content.
    14. 3X4 may terminate our services to you and blacklist you on a database if there is suspected fraud, abuse of the website or any other violations of these Terms of Service.
    15. You use 3X4 Services solely at your own risk.
    16. These Terms of Service contain provisions which:
      1. serves as an acknowledgement by you, of a fact; and/or
      2. may create risk or liability for you; and/or
      3. may compel you to indemnify 3X4 or a third party; and/or
      4. may limit the risk or liability of 3X4 or third party.
    17. Using the Website and 3X4 Services is entirely at your own risk. You assume full responsibility for any risk or loss that results of your use of 3X4 Services or any information provided by 3X4.
    18. 3X4 cannot accept any responsibility for Services rendered outside the terms of this Terms of Service.
    19. 3X4 will not, at all times, monitor or administer any User Content posted on any 3×4 administered social media.
    20. 3X4 has the right to review, move, modify or refuse any content available through our Services.
    21. 3X4 disclaims any liability for damages or losses incurred directly or indirectly as a result of your access to the Website, 3X4 Services and/or 3X4 administered social media, unless specified by law. By using this website and 3X4 services, you hereby indemnify 3X4 against any loss, claim or damage that may be experienced by you and any third party arising in any way.
    22. 3X4 makes no representations or warranties, whether express or implied, and is not bound to any representations or warranties made by representatives of 3X4.
    23. 3X4 makes no representations or warranties, whether express or implied, including but not limited to any warranties:
      1. of fitness for particular purposes,
      2. of non-infringement,
      3. of merchantability,
      4. that our Services will meet your requirements or expectations,
      5. that our Services will be accurate, reliable or error-free, or unfailingly secure,
      6. that our Services will not be interrupted or delayed,
      7. that any known errors in our Services will be corrected,
      8. that any content downloaded from us will be free from any risk to you to your property, and/or your data.
    24. 3X4 is not a healthcare provider and does not provide professional medical advice or services. 3X4 Tests are not diagnostic tests and are not predictors of future health.
    25. These Terms of Service are important and should be duly noted by you.
  3. Acceptance of Terms of Service
    1. Any participation in this Service will constitute your acceptance of this agreement.
      1. By using this website and using 3X4’s services, you acknowledge that you have read, understood and agreed to these Terms of Service.
      2. If anything in this document is unclear or you do not understand something, it is your responsibility to contact 3X4 to ask that we explain it to you. Contact us at info@3×4.io or (021) 300 1915.
      3. You understand that 3X4 may amend these Terms of Service and that it is your responsibility to check for any amendments and cease using our services should you not agree to the amendments. Your use of the Website after any amendment constitutes agreement to the amendments.
      4. You must not use this website or 3X4’s services if you do not agree to these Terms of Service.
      5. You are welcome, at any stage, to stop using 3X4’s services without needing to inform 3X4, subject to the terms in the Agreement of Sale specified in these Terms of Service.
    2. You agree that, by using the Website, you are 18 years of ages or older and of full legal capacity or are being supervised by your parent or legal guardian. If your parent or legal guardian supervises you with their consent, that person is bound to these Terms of Service and will be held liable for you and all your obligations in this document.
    3. If you lack the ability to enter into a binding agreement or are not legally authorised to act on behalf of a person under the age of 18 years, you must not use this Service.
    4. In terms of these Terms of Service, you may not transfer your obligations or rights to any third party.
    5. You agree that you are using the Service for personal use only.
    6. When submitting your information and DNA sample, you represent that the sample is of your own genetic material.
    7. You agree that any information you supply to 3X4 is true, accurate and complete.
    8. You agree that you are not representing an insurance company, government or employer trying to obtain Genetic Information of another person, unless there is a separate, written agreement between you and 3X4.
    9. You agree not to use our Services outside of South Africa.
    10. If you do not comply with your obligations under these Terms of Service, this may lead to a suspension of your access to the Website without any prejudice.
    11. You will not use any means to interfere with the proper working of the Website.
    12. You will obtain prior, written consent from 3X4 to copy, monitor or change the Website or any information displayed on the Website.
    13. You may create Hyperlinks to 3X4Genetics.com, which are limited, non-exclusive and revocable and cannot portray 3X4, its affiliates, licensors, successors, third party suppliers, products, services in any way that is defamatory, offensive, derogatory, or amounts to hate speech, or that causes confusion, is defamatory or discredits us.
    14. Our Service may include Third Party logos, content and trademarks, whereby the respective Third Party’s rights apply.
    15. 3X4 Property is protected by law, including but not limited to copyright and trademark law, is considered the property of 3X4, its advertisers, successors, affiliates and licensors and is licensed to 3X4.
      1. Any use of the 3X4 Property is strictly prohibited, including but not limited to any use, derivation, copying, linking, framing, distribution, modification or reverse engineering, without our written consent.
      2. You agree that any misuse of 3X4 Property for commercial gain may result in monetary damages being claimed against you and you may be served with a legal restraint to cease and desist any activities of misuse, without us needing to demonstrate damages.
      3. You may be subject to criminal or legal claims for misusing 3X4 Property.
      4. The 3X4 logo, or any associated logos, are registered or unregistered trademarks.
      5. You may not use 3X4 Content or services to distribute material or speech that is defamatory, offensive, derogatory, or amounts to hate speech.
      6. You may only use 3X4 Property where necessary to be able to access 3X4 services that are specified in these Terms of Service.
    16. Any 3X4 Content use, distribution or duplication is prohibited except for purposes authorised by these Terms of Service or by law. To obtain written permission from 3X4 to use our content, please write to us at info@3×4.io to submit your request at the sole consideration of 3X4.
    17. This website allows you to purchase the 3X4 Test in which you understand that your participation to allow 3X4 to collect and store your DNA and disclose your genetic information to a 3X4 Accredited Practitioner.
    18. You agree that your personal information is stored securely on 3X4 databases. This is explained in more depth in our Privacy Policy.
    19. You waiver any rights to any 3X4 property by participating in 3X4 Services.
    20. You waiver any rights to compensation, by participating in 3X4 Services.
    21. When you use 3X4’s Services, you acknowledge and agree that they are supplied “as is” and “as available”. 3X4 ongoing genetic research and technology to continually update our Services so that we provide the best possible value to you.
    22. You agree that your DNA sample and DNA results can be processed, transported to, and/or transferred to a different country from where you reside.
    23. Neither 3X4 Tests, or 3X4 Kits are available for resale, unless agreed to in writing.
    24. You will immediately inform 3X4 by email (at info@3×4.io) or phone call (at (021) 300 1915) if you reasonably suspect, or are made aware of, any unauthorised access to, or use of, your mobile device.
  4. Understanding 3X4 Services
    1. About 3X4 science:
      1. The 3X4 Test focuses on gene variants in key metabolic pathways that have a high level of evidence and are clinically relevant.
      2. Genetic variation is a term used to describe the variation in the DNA sequence in each of our genomes. Genetic variation is what makes us all unique, whether our hair colour, skin colour or the shape of our faces.
      3. We refer to a gene variant as having a specific “impact”. The impact refers to how much the gene variation affects functions of proteins as well as metabolic processes.
      4. The gene variants that are tested by 3X4 are all considered “low penetrance” genes. This means that the gene by itself does not cause an illness or condition.
      5. The 3X4 genetic test is not meant as a diagnostic tool but is rather used as a preventative and screening tool to detect the root causes for the development of chronic conditions and can be used to implement more targeted treatment.
      6. In nutrigenomics and nutrigenetics, personalized nutrition advice is an educated prediction based on probability and limited knowledge, but that following the advice has a better chance of improving your health than following general dietary advice.
    2. We recommend that you understand the implications of getting your genetic results.
      1. Knowing your genetic results is irreversible and therefore is a decision that should be taken seriously.
      2. The information you receive may be disturbing or negative and may impact on your psyche, your family, as well as your social, economic, legal and financial surroundings.
      3. It is best that you speak to a healthcare practitioner, trained in genetics, before embarking on a journey to discover your genetic results.
      4. If you experience any anxiety, it is best that you seek advice from your physician before getting your genetic results.
    3. We recommend that you understand the implications of sharing your genetic results.
      1. We recommend that you discuss with a lawyer before sharing your genetic results, for example sharing them with an insurance company or employer.
      2. It is possible that if you share your genetic information with a physician or healthcare provider, it may form part of your medical record which could be accessed in the future by, for example, physicians, healthcare providers, or insurance companies.
      3. It is possible that any genetic information you choose to share, for example with family, friends or employers, may be used against you.
      4. It is important to consider that the relevance or interpretation of your genetic information is subject to change.
    4. We recommend that you understand what your genetic information means and does not mean for you.
      1. Your genes only form a part of what makes you who you are.
      2. If your genetic results show that you do not have a genetic predisposition for a certain disease or condition, that does not necessarily mean that you will not develop that disease or condition.
      3. If your genetic results show that you have a genetic predisposition for a certain disease or condition, that does not mean that you will develop that disease or condition.
    5. 3X4 is not a healthcare provider.
      1. We provide you with Services that are for information, research or educational purposes only.
      2. We urge you to discuss your 3X4 Genetic Blueprint results with a physician or healthcare provider before taking any action based on the information provided in your 3X4 Genetic Blueprint.
      3. We urge you to consult with your physician or healthcare provider before embarking on any weight-loss program, fitness program, physical activities, beauty regime, or any other action mentioned or alluded to in the 3X4 Service.
      4. We urge you to consult with your physician if you are currently taking medication and/or undergoing treatment or program for any condition or disease before using this Service.
      5. We urge you to consult with your physician for any information on diagnosis, treatments, disease prevention, cures, medication, or anything else related to your health.
      6. You acknowledge and agree that any information that you get from your 3X4 Genetic Test and 3X4 Genetic Blueprint, including the 3X4 Feedback Session that you have with a 3X4 Accredited Practitioner, should not be considered medical advice or medical services.
        1. Any information provided by us should not form a substitute for a consultation or treatment by a physician.
        2. Any information provided by us should not be used for diagnostic or treatment purposes for any medical condition.
        3. Any information provided by us should not be used to make any medical decisions.
        4. The relationship between you and 3X4 is not a Doctor-Patient relationship
        5. You should not change your health behavior only using the information 3X4 provides.
        6. If you rely on the information provided by 3X4, our employees or another member of the public, you do so solely at your own risk.
    6. Research into genetics is continually evolving.
      1. With future advances in genetic research, any current state will only be a reflection of a portion of the implications of genetics.
      2. With future advances in genetic research, the interpretation of your genetic results is likely to change.
      3. Any interpretations of your Genetic Information done in the past would need to be revised in accordance with any future advances in genetic research, at your own expense.
    7. There may be limitations in the laboratory’s tests and the genes tested.
      1. The genes tested in the 3X4 Test only constitute a small percentage of your genes.
      2. Other genes that are not tested in the 3X4 Test may have more impact on your health.
      3. Factors in your environment may have more impact on your health.
      4. On occasion (less than 3%), certain DNA cannot be processed at the laboratory because the results do not meet the criteria to be considered an accurate result. In this case, we will cover the costs of processing your DNA sample one more time (refer to Section 5.2.2 of these terms)
      5. On occasion, data provided by the laboratory may not be able to be interpreted or may be incorrect. In this case, you will not be refunded.
    8. You agree that you are not taking a 3X4 Test or engaging in any of our Services to pursue medical advice or treatment.
  5. Agreement of Sale & Conditions of Sale
    1. Except for instances relating to the Cancellation of Sale (refer to Section 5.4 of these terms), an Agreement of Sale comes into effect when the following criteria are completed in full:
      1. You register your 3X4 DNA Sample Kit (“3X4 Kit”) on the 3X4 website, or give permission to 3X4 or a 3X4 Accredited Practitioner to register on your behalf,
      2. You provide a unique email address when purchasing your 3X4 Test via our website or when registering your DNA sample,
      3. You submit payment to 3X4 through authorised 3X4 payment channels (refer to Section 6.0 of these terms)
      4. 3X4 ensures you receive a 3X4 Kit, either via a 3X4 Accredited Practitioner or through courier delivery, within 1-5 days of receiving your payment for a 3X4 Test, provided the collection address is within the Republic of South Africa,
      5. You use the 3X4 Kit to take your DNA sample,
      6. You provide a sample of your own DNA, or that of the person you are legally allowed to represent, and not that of someone else,
      7. You provide a valid sample of your DNA by following the swab and labelling instructions provided in the Kit,
      8. 3X4 sends a courier to collect your DNA sample, either from you directly, or from your practitioner’s office,
      9. You facilitate the 3X4 courier collection of your DNA Sample,
      10. 3X4 sends your DNA sample to a Third Party laboratory for processing,
      11. 3X4 provides you with a 3X4 Blueprint report with your genetic feedback.
    2. Additional Services & Exceptions
      1. If you need an additional 3X4 Kit to be delivered to you because you lost, destroyed or contaminated your Kit (whether on purpose or accidentally), 3X4 can deliver a replacement Kit to you at a charge of R200.00 (including VAT). Please contact us that info@3×4.io to arrange this.
      2. If we need an additional Completed DNA Sample from you, because the lab was not able to successfully process your sample, 3X4 will deliver a replacement Kit to you at no charge, on one occasion only (refer to Section 5.4.7 of these Terms).
    3. Bundled 3X4 Test & 3X4 Feedback Session
      1. If you purchase a 3X4 Test via https://3x4genetics.com, or through a 3X4 employee, you are entitled to 1x free online 3X4 Feedback Session with a 3X4 Accredited Practitioner.
      2. To be able to attend this free online 3X4 Feedback Session, you need:
        1. To use online conference service https://zoom.us.
        2. Access to a moderate-speed access to the internet (estimated at 2 MB download and 2 MB upload speed)
        3. An estimate of 40 MB of storage space, should you download the application
      3. To get the most of your 3X4 Feedback Session, before you attend it you will need to complete the two questionnaires that will be sent to you after you’ve purchased your 3X4 Test. The information you provide is essential for the practitioner to give you a more meaningful consultation.
    4. Cancellation of Sale Policy
      1. You may cancel your order prior to receiving a delivery or collection notification of your 3X4 Kit, or prior to removing a Kit from your healthcare practitioner’s premises. 3X4 will refund you in full within 30 days of such a cancellation.
      2. If you wish to cancel your order after receiving a delivery or collection notification of your 3X4 Kit, you may return it to 3X4’s offices, at your own expense. After 3X4 has received the 3X4 Kit, and it is in mint condition, we will process a full refund within 30 days of receipt, minus a reasonable handling fee of 3 %.
      3. If you wish to cancel your order after 3X4 has received Your Completed DNA Sample but before it has been sent to the lab, we will refund you in full, minus a reasonable handling fee of 6%.
      4. If you wish to cancel your order after 3X4 has received Your Completed DNA Sample but after it has been sent to the lab, we will refund you in full, minus a reasonable handling fee of 33%.
      5. You may not cancel once you have received the 3X4 Blueprint report from your healthcare practitioner or from 3X4.
      6. 3X4 may cancel your order for a 3X4 Test, at our discretion, at any stage, for any reason, which we do not have to disclose, after which will refund you in full, as soon as possible but no later than 30 days after such cancellation.
      7. If we are unable to generate a successful, accurate result of your DNA sample processing after two attempts, 3X4 will cancel your order and you will be refunded the paid price in full, minus shipping and handling, and you will not be able to try to submit another sample, whether by purchasing another test or via another method, with 3X4 at any time in the future. If it is found that you do not honour this agreement and submit another DNA sample, we will not re-process your DNA sample or refund you.
    5. Placing a 3X4 Test in your cart does not qualify as an order. 3X4 cannot guarantee that the price of the 3X4 Test will be the same when you return at a later time.
    6. Returns and Refunds
      1. Your DNA sample cannot be returned to you.
      2. Other than specified in our Cancellation of Sale (refer to Section 5.4) of these terms, no refunds will be processed for 3X4 Services rendered.
  6. Payments & Fees
    1. Payment security is extremely important to 3X4 and so we will only use Third Party payment gateways that ensure all transactions are secure and are utilizing applicable encryption technology.
    2. After your sample is registered and you click on the link to process payment for your 3X4 Test, you will be redirected to Payfast, a third party payment gateway, where you can select one of the following payment options:
      1. Credit card, which may require additional authorization from the cardholder.
      2. Debit card
      3. Manual Instant Electronic Funds Transfer (EFT)
      4. Automatic Instant EFT
      5. Masterpass
      6. Bitcoin
      7. Mobicred
    3. You are solely responsible for repaying back to 3X4 any reversed or charged-back credit card payments, within 30 days of being contacted by 3X4.
    4. 3X4 will not be liable for any damages incurred of any Third Party supplier, including but not limited to any act, failure, omission or oversight when supporting 3X4 Services.
    5. Refund types
      1. 3X4 will always attempt to refund you in the payment method and failing that, will refund directly to your South African bank account.
      2. If you require a Tax Invoice, please contact us and we will send you one.
  7. Coupons
    1. If you have a 3X4 coupon, you will be able to enter the coupon number when you check out your cart and only the remaining balance will be payable.
    2. Virtual and physical coupons generated by 3X4 are redeemable only before the expiry date specified on the coupon.
    3. Coupons generated by 3X4 are created at 3X4’s sole discretion and can be cancelled, amended or refused.
    4. Terms and conditions apply to each Coupon generated.
    5. Only one Coupon can be used per order.
    6. A Coupon can only be used once.
    7. A Coupon can only be used during checkout and cannot be applied retrospectively to a previous order.
  8. Deliveries
    1. 3X4 will deliver a 3X4 DNA Sample Kit (“Kit”) to you, if you do not receive one directly from your healthcare practitioner, at no additional expense.
    2. You will be asked to provide a delivery address to receive delivery of your Kit:
      1. You must provide a delivery address for your Kit delivery where there will be someone available to sign for your order between Monday to Friday, between 09:00 – 17:00
      2. If someone other than yourself at the address accepts your Kit, it is your responsibility to ensure you nominate a responsible person and retrieve it from that person,
      3. 3X4 cannot accept responsibility for any loss incurred if your Kit was delivered correctly to the address you provided.
    3. 3X4 will deliver your Kit within 1-5 working days of receiving your payment and will send you a notification if there will be any delays in delivering your Kit.
  9. Legal Particulars, Governing Law and Jurisdiction
    1. 3X4’s information is as follows and should be considered in tandem with our Terms of Service:
      1. Full names, details and legal status:
      2. 3X4 Clinics SA (Pty) Ltd, a private company registered in South Africa, registration number 2016/110321/07.
      3. Physical address: 50 Harrington Street, Cape Town, 8000, South Africa
      4. Telephone number: (021) 300 1915
      5. Website address: www.3x4genetics.com and www.kit.3×4.io
      6. Email address: info@3×4.io
    2. All formal notices and legal processes referring to these Terms of Service are to be serviced at address 50 Harrington Street, Cape Town, 8000, South Africa (“3X4 Legal Address”). This address may be updated by 3X4 by being updated in these Terms of Service.
    3. The governing law of this agreement are in accordance to the laws of the Republic of South Africa.
    4. Any formal notices must be in English, and delivered by hand, or by email. Notices sent by hand will be considered as received on the date of delivery. Notices sent by email must include a “read receipt” function as emails will be considered as received on the date indicated on a “read receipt”.